FAQ

Browse our drinks, add your favourites to your cart and continue to checkout. Check your contact details, delivery address and order before paying. If you need a hand choosing, email our team.

The payment methods available for your order are shown at checkout. Choose your preferred option there and follow the payment steps to complete your order.

Copy your code, go to checkout and paste it into the discount code field. Select Apply, then check that the discount appears in your order total before paying. Each offer has its own conditions, so check these if a code is not accepted.

Our 50% shipping discount on Australian orders over $150 after discounts is applied automatically. You do not need a code for that offer.

Email hello@freespiritdrinkco.com.au as soon as possible with your order number and the change you need. We will check what is possible. Changes may not be possible once your order has been packed or dispatched.

We ship Australia-wide. Shipping is calculated at checkout based on your delivery location and the size of your order.

Australian orders over $150 after discounts receive 50% off shipping automatically, with no code needed. For orders of $150 or less, the standard shipping rate is shown at checkout. See our shipping information for details.

Delivery estimates start after dispatch: allow 1–5 business days for metro areas and 3–10 business days for regional areas. Delivery times to remote areas vary.

These are estimates. Carrier delays and peak periods may affect arrival, so please keep that in mind when ordering for a particular date.

Once your order has been dispatched, you will receive a confirmation email with tracking information. Use that link to follow your delivery. If you cannot find the email or need help, contact us with your order number.

Yes. Free store pick-up is available at both Leederville and Westfield Booragoon. Choose an available collection location at checkout and wait for your ready-for-pick-up notification before collecting.

See both store addresses below, or visit our store details.

Email us as soon as you notice, with your order number and the correct address. We will check whether it can be updated before dispatch. Additional shipping charges may apply if a parcel needs to be redirected or resent.

We offer a 14-day change-of-mind returns policy for unopened drinks in their original condition. Contact us within 14 days of delivery to request a swap, credit or refund.

Email hello@freespiritdrinkco.com.au before returning your drinks so our team can confirm the details. See our returns policy for the full conditions.

For change-of-mind returns, you are responsible for return postage. Original shipping charges are not refundable. Please contact us before sending anything back.

These change-of-mind conditions do not exclude, restrict or limit your rights under the Australian Consumer Law. See our refund policy for more information.

Email hello@freespiritdrinkco.com.au with your order number and a description of the issue. Photos of any damage will help us assess it.

Please contact us promptly, ideally within seven days of receiving your order. This request does not limit your rights under the Australian Consumer Law. We will assess the issue and provide the remedy required by law.

Absolutely. Tell us the flavours and styles you enjoy, or what occasion you are shopping for, and our team can help you explore the range. Visit a store or get in touch for a recommendation.

Check the individual product page and the product packaging for ingredients, allergens and dietary information. Products vary, so please check each drink rather than assuming a whole range is suitable.

If you need to confirm something about a particular product, email us with its name before ordering.

Availability can vary between Leederville, Booragoon and online. If you are making a special trip for a particular drink, contact our team to check before you visit.

Yes. Visit our parties and weddings page for help planning your drinks, then get in touch with your event date, guest numbers and the styles you have in mind.

Start on our rewards page. It has the links and instructions to join or sign in, check your points and see the rewards available to you.

Go to our rewards page for the current steps to redeem points and apply your reward at checkout. Check the conditions for the reward you choose before completing your purchase.

If you need help using a reward code, the discount code instructions above explain how to add a code at checkout.

Email hello@freespiritdrinkco.com.au with the email address linked to your rewards account, any relevant order number and a brief description of the issue. Our team can help you check it. Please do not send your password.

Visit our contact page for store details and directions.

If you need to confirm opening hours for a particular day, email our team before visiting. Our contact page also has store details and directions.

Email hello@freespiritdrinkco.com.au with your order number, the email address used at checkout and a description of what you need. You can also send us a message through our contact page.