Shipping policy
We ship Australia-wide using trusted courier and postal services.
Shipping costs are calculated at checkout based on your delivery location and the size of your order.
We currently offer 50% off shipping on Australian orders over $150. The discount is automatically applied at checkout, with no promo code required. Promotional shipping offers may change from time to time.
Estimated delivery after dispatch
- Metro areas: 1–5 business days
- Regional areas: 3–10 business days
- Remote areas: delivery times vary.
These are estimates. Carrier delays and peak periods may affect arrival.
Order tracking
Once your order has been dispatched, you will receive a confirmation email with tracking information.
Authority to leave
Depending on the carrier and your delivery location, your parcel may be left in a safe place if no one is home. If you prefer a signature on delivery, please let us know before your order is dispatched.
Incorrect address
Please ensure your shipping address is correct before placing your order. If an incorrect address is provided, additional shipping charges may apply if the parcel needs to be redirected or resent.
Damaged or missing items
If your order arrives damaged or anything is missing, please contact hello@freespiritdrinkco.com.au promptly, ideally within seven days of receiving your order. Photos of any damage will help us assess the issue.
This request for prompt notification does not limit your rights under the Australian Consumer Law.
Questions?
Email hello@freespiritdrinkco.com.au if you need help with your order or shipping.